Frequently Asked Questions
 

How does the order process work?

Once you have had a chance to review our inventory and you have an idea of what you'd like to order, click on our Rental Request form.  It's important to include as much information as possible, so that we can check to see if our products are available at the time of your event.  When we receive your form, we will get back in touch with you within 24 hours. (There is a $200 minimum on all orders.)


What if I don't know what I want to rent?

Sometimes the idea of designing the details of your event can be overwhelming!  If you'd like assistance with picking your candle decor, you can set up a one-on-one consultation with one of our talented designers.  We schedule a session at our Owings Mills, MD shop, where we can show you the pieces we have to offer, select the quantities that you need, and even set up a sample display so that you can visualize the final results.  (There is a fee for this service.)


How much do I have to pay to reserve an item?

We require a signed Rental Agreement and a 50% deposit of the total fees to reserve your rentals.  The remaining 50% balance is due 21 days before your event.  All orders placed less than 21 days before your event must be paid in full at the time of the reservation.


How do I get my rentals?

1 - You can pick them up from our Owings Mills, MD shop (please be sure to schedule a time of pickup with a member of our staff) for no additional charge.

2 - We can also deliver the items to your event location for an additional fee.  Delivery cost is based on the the amount of items and the distance from our shop.  Please discuss the specifics with a member of our staff.


Will you help to light all of my candles?

In addition to delivery and set-up, we can also have a member of our team stay on site to light the candles immediately prior to the start of your event.  There is a fee associated with this service, so please discuss it with our staff.


Once my event is over, how do I return my rentals?

You can bring the items back to our shop, or we can arrange for a member of our staff to pick them up.